Location: Kolkata Job Type: Full-Time Department: IT Infrastructure About the Role: We are looking for a highly skilled and motivated IT Infrastructure Engineer (Level 2) to join our IT Infrastructure team. The ideal candidate will have excellent communication skills and a strong background in helpdesk support, hardware, networking, and system administration. This role requires hands-on expertise in physical servers, networking devices, firewalls, access control systems, and cloud environments such as Azure & Office 365. Key Responsibilities: • Provide Level 2 support for IT Helpdesk, troubleshooting hardware, software, and network-related issues. • Administer and maintain physical servers, ensuring high availability and performance. • Manage and troubleshoot network devices, including firewalls, access points, and access control systems. • Support Azure & Office 365 environments, handling user management, security policies, and cloud services. • Monitor and manage the IT ticketing system, IT Asset tracking and management ensuring timely resolution of incidents and service requests. • Assist in network security, ensuring compliance with company policies and best practices. • Perform system updates, patching, and performance tuning for both on-premises and cloud infrastructure. • Provide technical guidance to end-users and coordinate with external vendors when necessary.
Required Skills & Qualifications: • Excellent communication and interpersonal skills – ability to explain technical issues to non-technical users. • Hands-on experience with Helpdesk Level 2 support, troubleshooting hardware and networking issues with at least 3 years of experience. • Strong knowledge of networking technologies (Access Points, Firewalls, VLANs, VPNs, Access Control Systems). • Expertise in Physical Server Administration, including maintenance, upgrades, and troubleshooting. • Good understanding of Azure & Office 365 (user management, security, cloud policies, Device enrolment policy). • Experience working with IT ticketing systems for incident and request management. • Ability to work independently and handle multiple tasks efficiently in a fast-paced environment. • Strong problem-solving and analytical skills. Preferred Qualifications: • B.Tech/ BSC- IT/CS or Equivalent PG Certificate. • Certifications such as CCNA, MCSA, Azure Administrator, or ITIL will be a plus. • Experience with Active Directory, Group Policy, and Windows Server Administration. • Familiarity with backup & disaster recovery solutions.
Graduate Degree(s)
As advocates of equal opportunities, we prioritize diversity and inclusivity, empowering our team members to embrace their authentic selves in the workplace daily. Our aim is to cultivate an environment that mirrors the communities we serve and resonates with our global, multicultural clientele. Inclusion is at the core of our ethos, recognizing that each team member brings a unique perspective crucial to our collective success. We uphold a commitment to non-discrimination, irrespective of race, religion, color, gender identity, sexual orientation, age, disability (both physical and mental), national origin, veteran status, or any other legally protected characteristic. All hiring decisions are made based on qualifications, merit, and organizational requirements.